Find mental wellness for yourself and those you serve as you work with customers and clients. Understand the value of outstanding customer service and learn some quick tips to exceed their expectations and enjoy yourself while you do it.
For the past 20 years, meditation has served as a constant companion, mirror, and teacher for Hector. Meditation led him to a career as a change consultant, where he helps executives drive transformational change in organizations through an emphasis on culture, people, and service. He currently serves as the president of Three Jewels, a yoga and meditation studio in New York City. Three Jewels is a non-profit that provides services to the city and internationally by giving free meditation and yoga classes to those in need.
Hector’s training includes a Certificate in Organizational Change Management from the Australian Graduate School of Management, an Executive MBA from the University of Sydney, Senior Teacher and board member of the Asian Classics Institute, and 23 years of study of Tibetan Buddhism in the Gleluk Lineage.
Consider why customer service is vital for all organizations and what it would mean for it to be truly outstanding.
Discover how customer service can improve your organization's bottom line or hurt it and learn to predict a positive customer experience.
Go beyond the expectations of your customers and celebrate the act of taking care of others as a short cut to mental wellness.
Gain quick tips to offer more joyful, engaged exchanges between you, your organization, and the customers you serve.